Source Medical knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This policy describes how we may collect, use or disclose your personal information, the choices you have regarding our use of your information, how we safeguard the information we collect and how to contact us regarding our privacy practices.
Information We Collect
Information You Give Us
We collect certain personal information about you that you provide to us through the Website. For example, you may provide personal information when you register for an account; navigate our website; conduct research on our products; place an order; access our contact page; or communicate with us by phone, fax, e-mail, or otherwise.
Personal information you may submit through the Website includes your name, facility, shipping address, billing address, email address, phone number, fax number, purchase order number, credit/debit card information, purchase history and any other personal information you choose to disclose. Some forms on the Website may require that you provide certain personal information to submit the form. You may choose not to provide personal information in those cases, but this may prevent you from being able to use those features.
Information Collected Automatically
We may also automatically collect certain information about you when you access or use the Website (“Usage Information”). Usage Information may include the Internet protocol address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform, which we sometimes aggregate with similar information from other customers to create features like top sellers; the full Uniform Resource Locator (URL) clickstream to, through, and from our Website, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call us.
The methods that may be used on the Website to collect Usage Information include:
- Log Information: Log information is data about your use of the Website, such as IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamps, and related data, and may be stored in log files.
- Information Collected by Cookies and Other Tracking Technologies: Cookies, web beacons (also known as “tracking pixels”), embedded scripts, location-identifying technologies, device recognition technologies, and other tracking technologies (“Tracking Technologies”) may be used to collect information about your interactions with the Website. Brief descriptions of common Tracking Technologies are provided below.
A cookie is a small text file that is stored on a user’s device. Session cookies make it easier for you to navigate the Website and expire when you close your browser. Tracking cookies remain longer and help in understanding how you use the Website and enhance your user experience. Cookies may remain on your hard drive for an extended period of time. If you use your browser’s method of blocking or removing cookies, some but not all types of cookies may be deleted and/or blocked and as a result, some features and functionalities of the Website may not work. A Flash cookie (or locally shared object) is a data file which may be placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device. HTML5 cookies can be programmed through HTML5 local storage. Flash cookies and HTML5 cookies are locally stored on your device other than in the browser and browser settings won’t control them. To identify certain types of local shared objects on your device and adjust your settings, please. The Website may associate some or all of these types of cookies with your device(s).
- Web Beacons (“Tracking Pixels”)
Web beacons are small graphic images, also known as “Internet tags” or “clear gifs,” embedded in web pages. Web beacons may be used, for example, to count the number of visitors to the Website, to monitor how users navigate the Website, and to count content views.
- Embedded Scripts
An embedded script is programming code designed to collect information about your interactions with the Website. It is temporarily downloaded onto your computer from our web server, or from a third-party with which we work, and is active only while you are connected to the Website and deleted or deactivated thereafter.
Some information about your use of the Website and certain third-party services may be collected using Tracking Technologies across time and services and used by us and third parties for purposes such as to associate different devices you use and deliver relevant ads and/or other content to you on the Website and certain other sites or online services.
Information We Collect from Email Communications
To help us make marketing e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Source Medical if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers.
Certain Website functions may use an embedded Email communication method, such as for self-service password resets for known accounts.
Information We Collect from Website Transactions (Orders)
As part of the ordering and checkout process, we collect and store information about the transactions including Purchase Point, Purchase Date, Bill-to Name, Ship-to Name, Grand Total (Base), Grand Total (Purchased), Status, Billing Address, Shipping Address, Shipping Information, Customer Email, Customer Group, Subtotal, Shipping and Handling, Customer Name, Payment Method, Total Refunded, ERP # , Send To ERP, Order Comment, or Signified Guarantee Decision. This information is sent to our ERP system for order validation and/or credit card authorization.
Information We Collect from Other Sources
Use and Disclosure of Personal Information
In general, we use your personal information to provide you access to the Website and its services, send you newsletters, improve the Website, tailor Website features to you, and to offer you additional information, opportunities, promotions, and functionality.
Your personal information may be disclosed to third-party companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. Third-party service providers are contractually obligated not to use personal information except as necessary to provide the relevant services to us.
From time to time we may also share your personal information with affiliated businesses to sell product lines or provide services provided by these businesses.
We may disclose your personal information if we believe that such disclosure is necessary:
- to comply with relevant laws or to respond to subpoenas or court orders served on us;
- to respond to requests by government agencies, including law enforcement authorities;
- to protect the rights, property, life, health, security, or safety of Source Medical, the Website or its users, or any third-party.
We may send offers to selected groups of Source Medical customers on behalf of other businesses. When we do this, we do not share your name or address with those businesses. If you do not want to receive such offers, please adjust your communication preferences.
Links to Third-Party Sites
This Website may contain links to other websites or services that are not controlled by Source Medical; these links are provided for your convenience and information. We are not responsible for any third-party’s data collection or privacy practices, and we encourage you to review the privacy policies or notices posted on those third-party websites for further information.
Social Features, Advertising, and Analytics
Certain functionalities on the Website permit interactions that you initiate between the Website and third-party services, such as social networks (“Social Features”). Social Features enable you to send content between the Website and a third-party service. If you use Social Features, and potentially other third-party services, information you post or provide access to may be publicly displayed by the third-party service you use. Also, both Source Medical and the third-party may have access to certain information about you and your use of the Website and the third-party service.
We may engage and work with service providers and other third parties to serve advertisements on third-party services. These ads may be tailored to your interest based on your use of the Website and elsewhere on the internet, sometimes referred to as “interest-based advertising” and “online behavioral advertising,” which may include sending you an ad on a third-party service after you have left the Website (i.e., “retargeting”).
Option to Deactivate Your Account
Should you wish to deactivate your account, you should email us at orders@Source Medical.com. When you update information, we usually keep a copy of the prior version for our records.
Opt Out of Tracking Technologies
Regular cookies generally may be disabled or removed using tools available as part of most commercial browsers, and in some instances blocked in the future by selecting certain settings. Browsers offer different functionalities and options, so you may need to set them separately. Also, tools from commercial browsers may not be effective with regard to Flash cookies (also known as locally shared objects), HTML5 cookies or other Tracking Technologies. For information on disabling Flash cookies, visit Adobe’s website. Please be aware that if you disable or remove these technologies, some parts of the Website may not work and that when you revisit the Website your ability to limit browser-based Tracking Technologies is subject to your browser settings and limitations.
Your browser settings may allow you to transmit a “Do Not Track” signal when you visit various websites. Like many websites, this Website is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you may wish to visit http://www.allaboutdnt.com/.
Opt Out of Analytics and Interest-Based Advertising
We take reasonable measures to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. When credit card information is entered by you it is sent to a secure data manager where it is encrypted, providing a token back to the website and to our ERP system. Card information is decrypted by our payment gateway application immediately before being transmitted to a secure third-party payment gateway. Only certain portions of card holder data, such as the last 4 numbers of the card, are available to and used by us. Nevertheless, transmission via the Internet and online digital storage is not completely secure and we cannot guarantee the security of your information collected through the Website.
This Website is not intended for, nor targeted to, children under 13, and we do not knowingly or intentionally collect information from children under 13. If we learn that we have received information directly from a child who is under the age of 13, we will delete the information in accordance with applicable law.
Your California Privacy Rights
California law permits customers in California to request certain details about how their “personal information” (as defined by California Civil Code Section 1798.83) is shared with third parties for direct marketing purposes. We do not share personal information with third parties or affiliates for those third parties’ or affiliates’ own direct marketing purposes.
If you are visiting the Website from outside the United States, please be aware that Source Medical is based in the U.S. and the information we obtain through the Website will be transferred to, processed, and stored on our servers in the United States. The data protection laws and regulations applicable to your personal data transferred to the United States may be different from the laws in your country of residence.